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Security

Security of the site

Arctic Heat Products Pty Ltd takes every precaution to protect you while you shop with us, so that you never have to worry about credit card safety.

Why is www.arcticheat.com so safe?

Safe Technology: Our secure server software (SSL) is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Having a secure site is recognised by an unbroken key or lock that appears in the bottom of your browser window. This technology provides a secure connection that keeps data private during transmission over the Internet.

Q: HOW SAFE IS IT TO USE MY CREDIT CARD?

A: RELATIVELY SAFE, ALL THINGS CONSIDERED...

Does this mean that there is no possibility of your credit card being misused? No. But the possibility is very slim and there are simple steps that will reduce the risk.

Internet stores are open 24 hours a day, 7 days a week. But, you need to be discriminating and selective and keep track of your purchases. Just as in physical world, there are companies out there in the virtual world that may attempt to take advantage of you if you are not careful.

How the process works

When you purchase goods from our online store and submit an order form with a credit card number, the information is transmitted from your computer over local telephone lines to your Internet Service Provider (ISP) and then over the Internet.

Both Microsoft Internet Explorer and Netscape Navigator use Secure Sockets Layer (SSL) to encrypt the data that you send over the Net.

The order goes directly to our server. Companies vary as to when they process your credit card details. Some do immediately, while others wait until the product has been shipped. We wait until we have sent your purchase until we process your credit card.

The advantages of credit cards

Convenience

A great thing about shopping at our online shop with credit cards is that they are convenient. You can browse and order at any time, without having to worry about using faxes or writing a cheque to secure your purchase.

Remember:

Always use a secure Web browser. Using Netscape Navigator version 2.0 (or later), or any version of Microsoft Internet Explorer as your browser provides you with an additional level of security when shopping on the Web. These browsers use SSL technology, a system that lets your browser automatically scramble your personal data before sending it to the business via the Internet.

As mentioned, SSL shows you that a Web site is secure when an unbroken key or a lock appears in your browser window.

Still don't want to use your credit card on the Internet to purchase from Arctic Heat Products Pty Ltd?

We understand. With cutting edge technology people are sometimes a little hesitant. No problem. You can call in the details of your credit card (1800 123 123) and perform a telephone transaction.

Best service

We hope these guidelines have been useful for you regarding shopping on the Internet. Arctic Heat Products Pty Ltd is committed to providing the best possible service and we are delighted to be of assistance.

What do you think?

Arctic Heat Products Pty Ltd welcomes your questions and comments about privacy and security. Please send any comments or questions via e-mail to security@arcticheat.com.au or telephone the team on (07) 0500 88 00 66.

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