General Terms and Conditions – Australia
All purchases will be sent via Australia Post Express Post unless otherwise advised. Next business day delivery for all areas within the Express post delivery network.
Please note: Postage for orders of neck ties only will be calculated on quantity of order and the cost will be adjusted manually on receipt of order. Purchaser will be advised on cost by return email.
General Terms and Conditions – International
All purchases will be sent via Australia Post Registered Post unless otherwise advised. Delivery time quoted by Australia Post of 3 – 10 working days.
International customers are responsible for all customs fees, duty, VAT and taxes imposed by their government on incoming international shipments. International shipping times can occasionally vary based on the handling time of the customs officials in the buyers country.
Warranty and Returns
Arctic Heat will accept returns for up to 7 days from the date of purchase if the products are unused, unaltered, and are shipped back in the same state as they were delivered. Items that have been activated ie put in water will not be refunded unless defective. For health reasons, we cannot accept merchandise that has been worn. A refund for the amount of the purchase price less 25% for shipping/restocking fees will be credited to the account responsible for payment. Proof of purchase will need to be established by providing the order or invoice number. Please email us before returning your product.
Exchange for a different size
Arctic Heat will accept returns for up to 7 days from the date of purchase, to allow customers to exchange for a different size. This excludes any custom orders or sizes. To arrange an exchange please email us to ensure the new size is available. The original cooling vest must be returned in the identical condition that it was received in. It must not have been used, worn or activated in water. You must also include a prepaid and addressed postal bag and a note advising of the change in sizes required. Once we receive the original order we will send back the new size of cooling vest in the postal bag provided.
Upon inspection by Arctic Heat, any product that bears a manufacturer defect (within 60 days of purchase) which alters the use of the product or its efficiency may be exchanged for an identical item. Warranty does not cover misuse or incorrect use of our products.