Privacy Policy

Last updated: 10 September 2026

Arctic Heat respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, contact us or submit an enquiry through one of our advertising forms.

This policy applies to the Arctic Heat website at www.arcticheat.com.au and our related online services.

1. Information We Collect

Depending on how you interact with Arctic Heat, we may collect:

Your name
Email address
Telephone number
Billing and delivery address
Company name, industry and job-related information
Products or quantities you are interested in
Order and transaction details
Enquiries, feedback and correspondence
Website usage and device information
Information submitted through Meta, Facebook or Instagram lead forms

Payment card details are processed securely by third-party payment providers. Arctic Heat does not retain complete credit card details after a transaction is processed.

2. Sensitive and Health Information

Some Arctic Heat products are used by people managing medical conditions or heat sensitivity.

You may choose to provide health-related information when making an enquiry. We will only collect sensitive or health information when it is reasonably necessary, you have provided it voluntarily or consented to its collection, and it is permitted by law.

Please do not provide medical information that is unnecessary for your enquiry.

Arctic Heat does not provide medical advice. Product suitability should be discussed with an appropriate healthcare professional where necessary.

3. How We Collect Information

We may collect personal information when you:

Place an order through our website
Contact us by email, telephone or website form
Submit a Meta, Facebook or Instagram lead form
Request product information or bulk pricing
Subscribe to marketing communications
Interact with our social media pages
Leave a review or provide feedback
Browse or use our website

We may also receive information from service providers that assist with payments, deliveries, advertising, website analytics or customer communication.

4. Why We Collect and Use Information

We may use personal information to:

Process and deliver orders
Respond to questions and enquiries
Provide requested product information or quotations
Follow up on workplace or bulk-purchase enquiries
Provide customer service
Manage payments, returns, warranties and deliveries
Improve our products, website and customer experience
Measure website and advertising performance
Display relevant advertising
Send marketing communications where you have consented or where permitted by law
Prevent fraud, misuse and security incidents
Meet our legal, accounting and regulatory obligations

We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted by law.

5. Meta Lead Forms

Arctic Heat may use Meta Instant Forms on Facebook and Instagram to collect business and product enquiries.

Information submitted through these forms may include your name, work email, telephone number, company, industry and workplace cooling requirements.

We use this information to:

Respond to your enquiry
Discuss suitable Arctic Heat cooling options
Provide product information or quotations
Follow up regarding potential workplace or bulk purchases
Measure the quality and performance of our advertising campaigns

Submitting a lead form does not require you to make a purchase.

Information submitted through Meta is also subject to Meta’s own privacy policies and terms.

6. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to:

Remember website preferences
Maintain shopping-cart functionality
Understand how visitors use the website
Measure website and advertising performance
Improve website functionality
Deliver and evaluate relevant advertisements

We may use services such as Google Analytics and the Meta Pixel. These providers may collect information about your device, browser, website activity and interactions with advertisements.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

7. When We Share Information

We may disclose personal information to trusted service providers that help us operate our business, including:

Website hosting and technical-support providers
Payment processors
Delivery and logistics providers
Email and communication services
Analytics and advertising platforms
Customer-management systems
Professional advisers
Authorised contractors assisting with marketing, administration or customer service

We only share information that is reasonably necessary for these providers to perform their services.

We may also disclose information when required or authorised by law.

Arctic Heat does not sell personal information.

8. Overseas Service Providers

Some technology providers and authorised contractors may operate or store information outside Australia. Where practicable, Arctic Heat takes reasonable steps to work with providers that handle personal information securely and appropriately.

9. Storage and Security

We take reasonable steps to protect personal information against:

Misuse
Loss
Interference
Unauthorised access
Modification
Unauthorised disclosure

Personal information may be stored in electronic systems operated by Arctic Heat or trusted third-party providers.

No online system is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted or stored electronically.

10. How Long We Keep Information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected or as required by law.

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.

11. Access and Correction

You may request access to the personal information Arctic Heat holds about you or ask us to correct inaccurate or outdated information.

To make a request, contact us using the details below. We may need to verify your identity before providing access or making changes.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where required.

12. Privacy Complaints

If you have a question or complaint about how Arctic Heat handles your personal information, please contact us using the details below.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Third-Party Websites

Our website may contain links to websites operated by other organisations.

Arctic Heat is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.